Community Survey

Survey says: "We really like it here!"


In January, 2018, the City commissioned ETC Institute to conduct a community survey, a follow-up to the 2016 benchmark survey, to measure citizen satisfaction with City services and gather feedback about community priorities. The survey results were presented to the City Council at their February 27, 2018 meeting. The complete results of the surveys are available at the links below.

The major findings are: 
  1. Residents have a positive perception of the city - 84% of residents expressed satisfaction with Cedar Hill as a place to live.
  2. Satisfaction levels in Cedar Hill are higher than national and state averages in most categories. Satisfaction with customer service was rated 30% above the U.S. average and 26% above the Texas average.
  3.  90% of residents expressed satisfaction with Cedar Hill police, fire and emergency medical services.
  4. Top community priorities are traffic flow and congestion management, enforcement of city codes, maintenance of streets and facilities.


The survey results include comparisons of responses from cities across Texas and the United States. The survey was administered by a combination of mail, telephone and Internet to a random sample of residents. A total of 434 residents representative of our community completed the survey, which reflects a +/- 4.3% margin of error at the 95% level of confidence, making it statistically valid.
The 2016 survey set the baseline for this and future surveys that will help the City Council and City management determine priorities for the community.
Below are links to the full survey findings document and an appendix of GIS maps showing perceptions by census tracts.

Community Survey Results 2018
Community Survey Results 2016

Community Survey Appendix-GIS maps 2016