Utility Services 

Cedar Hill provides water, sewer and trash services to residents. Electricity services and gas services are not available through the City. Customers with questions about any utility services provided by the City should call 469.272.2931.
 

Payments:

Customers are encouraged to conserve fuel and help keep Cedar Hill clean by making utility bill payments using a method not requiring a vehicle trip Note: If your service has been disconnected or if you have received notification that your service is to be disconnected, you MUST call 469.272.2931 after your payment has been made to restore service or ensure uninterrupted service. Payments take up to 24 hours to post to the account and may be made: 

On the Web https://cedarhill.u2you.gwfathom.com/. Customers can register on their customer portal to manage account information, pay bills and initiate service requests. Payments on the web may be made with a credit/debit card or check. The Usage History tab on the portal allows customers to monitor and manage their water use in real time. The customer portal offers customers the most flexibility for all aspects of account management and its use is highly encouraged. Call the Utility Services Department at 469.272.2931 during business hours for assistance with using the customer portal. 
 
Over the phoneUtility payment may be made through our automated phone system by dialing 469.272.2931. Please have your account number and credit card on hand. You may pay with a credit/debit card or check.

Personal bankingYou may pay your utility bill using your personal bank account by providing your bank with appropriate billing information. Simply enter your customer and account numbers with all the zeros and our mailing address at PO Box 205232, Dallas, TX 75320-5232. (Please be aware that when using this method, the date you specify for the payment will be the date the bank mails your payment. Therefore, please allow for mailing time when specifying your payment date so that your payment won’t be late. Payments received after the due date will be assessed late fees.) 

By Mail – Payments by money order or check may be mailed to the City of Cedar Hill, PO Box 205232, Dallas, TX 75320-5232. 

Automated Check Payment (ACH) Residents can sign up for ACH bill payment service. This payment is an electronic transfer of funds from your checking account to the City, and actual transfers take place on the payment due date. This transfer is immediate and your utility account is credited the same day that funds are debited from your bank account. There is no charge for this service. Please allow two to three billing cycles after signing up for the automated payment process to take effect. 

Using one of the three drop boxesYou may place a check or money order for your payment in the drop box in front of the Government Center, the one inside Government Center and at the Alan Sims Recreation Center at any time. Do not place cash in any of the drop boxes. Contents of the boxes are picked up once per business day by 8:30AM and payments made after the daily pickup will be received and posted the following business day. 

iPhone App Download our Fathom U2You iPhone app to pay using your iPhone or Android device. The same customer account management and payment options are available on the phone app that are available on the web portal.

Water Rates and Charges:

Current water rates are $8.33/month for administrative utility services (base rate) including the first 1,000 gallons of water consumed, plus $5.53 (consumption rate) for each 1,000 gallons consumed above the first thousand. Residents are billed monthly and charges are for the water used for the past 30 days.

Sewer Rates and Charges: Cedar Hill does not meter sewage so sewage charges are based on the gallons of water used by the customer. 

For Commercial Accounts: sewer rates are $8.60/month for administrative utility services (base rate) including the first 1,000 gallons of consumption, plus $7.44 (consumption rate) for each 1,000 gallons consumed above the first thousand.  Commercial establishments are billed monthly and charges are for the consumption over the past 30 days.

For Residential Accounts: the sewer charge for a new account is set at $53.24/month, however after the first year, sewer charges are recomputed annually at the same sewer rates as commercial accounts (above) based on the customer’s actual consumption in a process called Sewer Winter Averaging. Learn more about Sewer Winter Averaging, For new residential accounts, after four months of continuous account history, and if the account is in good standing, customers may request a consumption analysis based on their actual usage to determine if sewer charges may be reduced prior to the annual sewer winter averaging process. If you have a new residential account and qualify for this analysis, please call 469.272.2931 to make the request.        
   

Trash & Recycling Rates and Charges:

The City contracts with Waste Management (WM) for trash and recycling services and WM has an exclusive right to provide these services in Cedar Hill.

Current residential rates are $15.28/month for account holders under 65 years old. For those 65 and older, the rate is $11.83/month. This rate includes weekly trash, recycling and bulk collection, and monthly brush collection. To apply for the senior discount, print and complete the Senior Trash/Recycle Application. Bring or mail the completed form along with a copy of the account holder/applicant’s driver's license to 285 Uptown Blvd, Cedar Hill TX 75104, Attn: Utility Services Department. Once the application and identification are received and approved by the City, the discount will be applied to the account effective on the date of approval.

 

For residential accounts, the contractor provides a cart at no additional cost for recycling materials and that cart must be used, however a cart is not required for trash and plastic bags may be set-out. Customers desiring to rent a cart from Waste Management for trash set-outs should call 469.272.2931. Rented carts cost an additional $3/month. For additional details on collection days and times, recycling material content and other information related to trash or recycling collection, please visit this page
    

For New Service or to Transfer Existing Services in Cedar Hill: 

 
 

To order a new or to transfer existing residential water, sewer and trash utility services in Cedar Hill please take the following actions. 
  
 
1.  Complete a residential service application. The application can be accessed on this page by clicking:
https://tx-cedarhill3.civicplus.com/forms.aspx?FID=191.
The deposit charge for a new residential account is $90. Once the customer clicks submit at the bottom of the applications, the application is automatically forwarded to Cedar Hill Utility Services for processing. 
 
  
2. Supply the appropriate supporting documents: 
 a. If you own the property where the service is being started, we will need a copy of proof of ownership (deed of trust, settlement statement or sales contract) along with a valid identification. For identification, Cedar Hill accepts a valid US driver's license or a valid US passport. Email copies of these documents to
Ubilling@cedarhilltx.com
 

 b. If you are renting the property where the service is being started, we will need a copy of the signed lease agreement and valid identification. for identification, Cedar Hill accepts a valid US driver's license or a valid US passport. Email copies of theses documents to Ubilling@cedarhilltx.com

To order new or to transfer existing commercial water and sewer utility services in existing facilities in Cedar Hill, please complete an application. The application can be accessed on this page by clicking: https://tx-cedarhill3.civicplus.com/forms.aspx?FID=192
 
Note: Starting utility service for new construction projects is handled through the permitting process. Contact the City's Permits Section at 972.291.7250 x1090 for information on the permit process and do not continue on this page. 
  
    
1. Complete a commercial service application. The application can be accessed on this page by clicking: 
https://tx-cedarhill3.civicplus.com/Forms.aspx?FCID=14
Deposits for commercial meters are based on meter size and are $200.00 for a 2" meter and $500.00 for a 3" or larger meter. Once the customer clicks submit at the bottom of the application, the application is automatically forwarded to Cedar Hill Utility Services for processing. 
 
2. Supply the appropriate supporting documents:
  a. If you own the property where the service is being started, we will need a copy of proof of ownership (deed of trust, settlement statement or sales contract) along with valid identification. For identification, Cedar Hill accepts a valid US driver's license or a valid US passport. Email copies of these documents to
Ubiling@cedarhilltx.com
     
   b. If you are renting the property where the service is being started, we will need a copy of the signed lease along with valid identification. For identification, Cedar Hill accepts a valid US driver's license or a valid passport. Email copies of these documents to Ubilling@cedarhilltx.com

Commercial establishments wishing to start new trash and recycling collection services should contact Waste Management customer service center directly at 972.315.5400. 
Note: that the City of Cedar Hill has granted Waste Management exclusive rights to provide these services in Cedar Hill, and is the only authorized provider
 
Cedar Hill will start service at the requested address one business day after all the required documents (1 and 2 above) have been received and the deposit payment has processed. When Cedar Hill has received and approved the required documents the customer will be notified by phone or email of the service start date and their new account number.