▼

Home page

Show All Answers

1. How do I report a streetlight outage?

Report streetlight outages online or call toll-free 1.888.313.4747.

2. Can I pay my water/sewer bill by automatic bank draft?

Yes. Visit the link to pay automatically each month by bank draft. Link...

3. Will the 9-1-1 Call Center monitor my alarm system?

Yes, Cedar Hill offers an alarm monitoring service in conjunction with our emergency 911 call center. Because your alarm reports directly to the 911 dispatch center, emergency services respond more quickly. This service is competitively priced at $25 per month, with the first 3 months free and no long-term contract. For more information see the link below or call 972.230.5248 More...

4. How do I report a pothole?

Call 972.291.5126 with complete information about the location and size of the pothole.
If it is an after-hours emergency, please call 972.780.6643 and explain the nature of the problem.

5. What if I have items bigger than the normal trash?

Bulky Items
On your trash days you are allowed to set out 1 additional bulky item or 4 bundles of brush.

Bulky items are defined as:
appliances, furniture, carpet, mattresses, furniture and
fence sections (cut to 4 ft. width with no concrete).

Refrigerators, ice makers, freezers and window air conditioners must be tagged by a licensed technician as free of Freon.

This service does not include construction material, tires, automobile batteries or other parts, dead animals, hazardous waste or livestock stable matter of excessive weight or volume.

Yard trash and leaves will be picked up if in plastic bags. Tree limbs must be bundled, no longer than 4 feet in length and not exceeding 50 pounds each. If there is a large amount of limbs, a special pick-up must be coordinated with Waste Management at 972.315.5400.

6. How do I get a library card?

Any Texas resident may have a library card free of charge (with a Texas driver's license and proof of address which includes a rental or lease agreement, voter's registration card, car insurance, and/or utility bill, etc).

Library cards are available for a fee to individuals not in the above categories. You only need a card to check out materials. Fees are $20 for one year.

7. Can you make my neighbor mow their grass?

Yes, City Ordinance requires that weeds and grass be maintained at a height not exceeding twelve (12) inches. Call Code Enforcement to request an inspection at 972.291.5100 ext. 1094

8. My electricity is out! Who do I call?

Oncor and Hilco Electric Coop provide electricity to homes and businesses in Cedar Hill. Check your electric bill to see which is your provider.
If you lose power, contact Oncor at 1.888.313.4747 or Hilco at 1.800.338.6425.
The City of Cedar Hill does not provide service or restore electric power.

9. Does the Tri-City Animal Shelter Microchip animals?

All animals adopted or reclaimed from the Tri-City Animal Shelter & Adoption Center will be required to be microchipped. The fee for this is $25 and includes free registration with the national microchip company, AVID.

A microchip is a permanent form of identification, as long the chip is registered, and the registration is kept up to date. The registration information will be filled out prior to leaving with the pet and the shelter will mail it in to the company.

The goal of requiring the pets to be microchipped is twofold:

Increase the number of pets that are reunited with their owners
Increase the responsibility of pet owners who continue to allow their pets to run at large.

If you have any questions about microchips, please feel free to contact the shelter at 972.291.5335.

10. Is there a homeowners association for my subdivision?

Many but not all subdivision have homeowners associations.

To find out if there is an association in your neighborhood call Neighborhood Services at 972.291.5100 ext. 1084.

11. Do I need a permit to replace my fence?

No permit is required, however, there are regulations. Please call the Building Inspection Department at 972.291.5100 ext. 1090.

12. Do I need a permit to have a garage sale? Where can I place garage sale signs?

A permit is not required for a garage sale. Please place garage sale signs only on the property where the garage sale is being held.

13. When is recycled material picked up?

Recycled material for the entire city is picked up on Wednesdays. Pickup is from the alley, if available, or the curb. No sorting is necessary. Please place the bin within three feet of the curb or alley. Recycle bins may be purchased in Utility Billing Department for $6.00 each.
More information about recycling/trash, etc....